HelpDocs

Setting up custom callbacks for your HelpDesk provider

If you need to setup a Callback event for your HelpDesk provider (i.e. such as when the Chat widget is closed or opened, then this can be achieved by adding a "callbacks" item to your helpShelfSettin…

Installing the HelpShelf widget

Once you've setup your site, you'll then need to install the widget on your site. To do this, simple paste the code below in the header of your website, just before the closing </head> tag. <script t…

Integrating SupportHero (Content)

To integrate SupportHero as a content provider (to enable you to make its content available within your HelpShelf widget) you will need to set the API Key and a Sub Domain. First, you'll need to logi…

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