HelpShelf Docs

Integrating Kayako (HelpDesk)

To integrate Kayako as a helpdesk provider (to enable you to provide ticketing and chat capabilities within your HelpShelf widget) you will need to set the Sub Domain. Locating your Sub Domain. Locat…

Integrating Intercom (HelpDesk)

To integrate Intercom as a helpdesk provider (to enable you to provide ticketing and chat capabilities within your HelpShelf widget) you will need to set the App ID. Locating your App ID. First, you'…

Setting up custom callbacks for your HelpDesk provider

If you need to setup a Callback event for your HelpDesk provider (i.e. such as when the Chat widget is closed or opened, then this can be achieved by adding a "callbacks" item to your helpShelfSettin…

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Advanced Usage

2 articles by 1 author

Content Integrations

17 articles by 1 author

Getting Started & Setup

3 articles by 1 author

Helpdesk Integrations

27 articles by 1 author

Page Rules

1 article by 1 author

Troubleshooting

4 articles by 1 author

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