HelpDocs

Installing the HelpShelf widget

Once you've setup your site, you'll then need to install the widget on your site. To do this, simple paste the code below in the header of your website, just before the closing </head> tag. <script t…

Changes to my widget are not appearing on my site

When you make changes to your widget, it will be sent to a queue to be synchronised to the server. This process can take anywhere between 1 and 10 minutes (depending on how busy the queue is at the t…

Integrating Gist (HelpDesk)

To integrate Gist (formerly ConvertFox) as a helpdesk provider (to enable you to provide ticketing and chat capabilities within your HelpShelf widget) you will need to set the App ID. Locating your A…

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Advanced Usage

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Content Integrations

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Getting Started & Setup

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Helpdesk Integrations

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