To integrate Kayako as a helpdesk provider (to enable you to provide ticketing and chat capabilities within your HelpShelf widget) you will need to set the Sub Domain. Locating your Sub Domain. Locat…
To integrate Intercom as a helpdesk provider (to enable you to provide ticketing and chat capabilities within your HelpShelf widget) you will need to set the App ID. Locating your App ID. First, you'…
If you need to setup a Callback event for your HelpDesk provider (i.e. such as when the Chat widget is closed or opened, then this can be achieved by adding a "callbacks" item to your helpShelfSettin…
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