Open the HelpShelf widget
By default the HelpShelf widget is opened when a user clicks the icon. To open it on demand, use the method below.
Close the HelpShelf widget
To manually close the HelpShelf Widget (rather than wait for the user to press the X icon), use the method below:
Show the Helpdesk / Contact widget
If you'd like to open the Helpdesk / Contact provider you have linked to your HelpShelf widget, use the method below. For instance, if you have setup Intercom as your Helpdesk provider, then by default we will display it to the user when they press the 'Contact' button within your widget. With this method you can manually make it visible and available to the user.
Show the HelpShelf button
If you'd like to hide the HelpShelf button, use the method below. Please note however, that if it is hidden your website users will not be able to open it or invoke your Helpdesk / contact provider.
Hide the HelpShelf button
If needed, you can hide the HelpShelf button by using the method below.