Integrating Kayako (HelpDesk)
To integrate Kayako as a helpdesk provider (to enable you to provide ticketing and chat capabilities within your HelpShelf widget) you will need to set the Sub Domain.
Locating your Sub Domain
Locating the Sub Domain is quick and easy. Simply login to your Kayako portal. The Sub Domain is the first part of the URL. So for instance, if your Kayako Portal lives at http://example.kayako.com, then the sub domain is example.
Simply enter this value into your HelpShelf setup form in the Sub Domain field.
You should now be setup :)