Integrating Chatra (HelpDesk)
To integrate Chatra as a helpdesk provider (to enable you to provide ticketing capabilities within your HelpShelf widget) you will need to set the Chatra ID.
Locating your Chatra ID
First, you'll need to login to your Chatra account by heading to https://app.chatra.io.
Once logged in, press the menu icon from the left sidebar to expand the menu (if it isn't already expanded). Now press the Chat Widget option, as highlighted below:
Next, press the Show setup instructions button at the top of the page, as shown below:
So in the example above, our ChatraID is eWcWKchzuLGxemBH7. Copy whatever your ID is (yours not ours) and enter that into your HelpShelf setup form in the Chatra ID field.
You should now be setup :)