Integrating Continually (HelpDesk)
To integrate Continually as a helpdesk provider (to enable you to provide ticketing capabilities within your HelpShelf widget) you will need to set the App ID and Bot ID.
Locating your App ID
First, you'll need to login to your Continually account by heading to https://app.continual.ly/login.
Once logged in, press the Account icon from the top right to expand the menu, as shown below:
So in the example above, our App ID is 835r9e4z3rj9. Copy whatever your ID is (yours not ours) and enter that into your HelpShelf setup form in the App ID field.
Locating your Bot ID
Next we need to decide which of your Continually bots you want to link. Click the Bots main menu and then choose your preferred bot by clicking it (or if you haven't yet created one, create one first).
Once you've selected your preferred bot, click the "Use your own button" option from the left hand side (as highlighted below):
Selecting this option tells Continually that you want to have the bot opened manually via a custom button (HelpShelf in this case). On this page, you'll also find the Bot ID, which we've also highlighted in the screenshot above.
Copy whatever your Bot ID is (yours not ours) and enter that into your HelpShelf setup form in the Bot ID field.
You should now be setup :)