Integrating Tawk.to (HelpDesk)
To integrate Tawk.to as a helpdesk provider (to enable you to provide ticketing and chat capabilities within your HelpShelf widget) you will need to set the App ID.
Locating your App ID
Locating the App ID Domain is quick and easy. Simply login to your Taw.to portal. Once logged in, press the Settings icon from the left hand menu (sidebar), as shown below.
Next choose the site you want to add the HelpShelf widget to from the Site Dropdown, as shown below:
With the Site now select, press the Property Settings menu option.
And now you'll see a few API keys and other access details. It's the Site ID that we need, as circled below:
So in our case, our Site ID is 5d4d87cd7d27204601ca2a5b. Simply enter this value into your HelpShelf setup form in the App ID field.
You should now be setup :)