Integrating (HelpDesk)

To integrate as a helpdesk provider (to enable you to provide ticketing and chat capabilities within your HelpShelf widget) you will need to set the App ID.

Locating your App ID

Locating the App ID Domain is quick and easy. Simply login to your portal. Once logged in, press the Settings icon from the left hand menu (sidebar), as shown below.

Next choose the site you want to add the HelpShelf widget to from the Site Dropdown, as shown below:

With the Site now select, press the Property Settings menu option.

And now you'll see a few API keys and other access details. It's the Site ID that we need, as circled below:

So in our case, our Site ID is 5d4d87cd7d27204601ca2a5b. Simply enter this value into your HelpShelf setup form in the App ID field.

You should now be setup :)


Please don't forget to remove the original Javascript code you installed on your site for this provider. HelpShelf automatically loads this for you so you don't need to load it manually yourself as well. Doing so will cause issues. If you passed custom settings or user properties to this provider via the original Javascript code and you are not sure whether they will be carried through to your HelpShelf setup, then please contact us.

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