Integrating Drift (HelpDesk)
To integrate Drift as a helpdesk provider (to enable you to provide ticketing and chat capabilities within your HelpShelf widget) you will need to set the App ID.
Locating your App ID
First, you'll need to login to your Drift account by heading to https://start.drift.com/login.
Once logged in, head over to the App Settings area at https://app.drift.com/settings/widget. Scroll down to the Install section and click it (see screenshot below).
The part just after the drift.load( part is your Drift App ID. So in our case, our ID is cinx24gymcpi
Copy this code and enter that into your HelpShelf setup form in the App ID field.
You should now be setup :)