Integrating HelpScout (HelpDesk)
To integrate HelpScout as a helpdesk provider (to enable you to provide ticketing and chat capabilities within your HelpShelf widget) you will need to set the App ID.
Locating your App ID
First, you'll need to login to your HelpScout account by heading to https://secure.helpscout.net. Your App ID within HelpScout, is actually tied to (what HelpScout refer to as) a Beacon. You may or not already have your Beacon setup. In either case, click the Manage menu item and then the Beacons dropdown menu that appears.
If you already have a Beacon listed there, click into it and then press the Installation menu item from the left hand side (see below).
Please note, that the App ID is a number of digits long and in the screenshot, actually wraps onto two lines. So in this example, our App ID is 62cae63c-369b-4b42-a541-12e42c70776e
Copy this code and enter that into your HelpShelf setup form in the App ID field.
You should now be setup :)
What if I haven't created a Beacon yet?
No problem! It's easy to create one. From the main Beacons page (which can be accessed by heading to https://secure.helpscout.net/settings/beacons), click the New Beacon button. Simply give it a name and then make sure to turn on the Contact option (as highlighted in the screenshot below).
Once the saved, you will then be taken directly to the Installation page. At this point, follow the instructions above to locate your App ID.